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After-sales service

After-sales service is strictly in accordance with the "Consumer Rights Law of the People's Republic of China" and "Product Quality Law of the People's Republic of China" to implement after-sales three-guarantee services. The service contents are as follows:

During the validity period of the Three Guarantees, you can enjoy free return, exchange and repair services in accordance with these regulations. Exchange, return and repair should be handled with the invoice/purchase order.

1. 7-day return for no reason (e-commerce purchase channel), 15-day replacement (quality problem). Consumers shall bear the return postage for non-quality problems, and the merchant shall bear the postage for re-delivery. If there is an invoice and Gifts need to be sent back together. The 7-day no-reason product must be guaranteed to be a product that does not affect the secondary sales, only the packaging is unpacked, and some products cannot be used.
2. If customers buy in local offline stores, they can entrust agents to provide replacement services. Of course, consumers are also supported to find brands for collection.
3. If the company's products have performance failures under normal use conditions, after testing and confirmation, you can enjoy the following services for free:

   Service type	Service Policy
   return the goods	Return to Taiwan for product quality reasons within 7 days from the day after the receipt date
   exchange	Rejected for product quality reasons within 15 days from the day after the receipt date
   repair	Maintenance for product quality reasons within 1 year from the day after the receipt date

4. Products purchased by customers can enjoy warranty services according to the following after-sales service commitment event table:

   Product Type	Service Policy	Service Method
   functional class	Reasons for product quality within 12 months from the date of purchase	Send for repair / send in for repair
   Audio class	Reasons for product quality within 3 months from the date of purchase	Send for repair / send in for repair
   Other types of mobile phones	No warranty period	none

Non-Warranty Regulations:

1. Non-our company products;
2. Unauthorized maintenance, misuse, collision, negligence, abuse, accident, alteration, incorrect use of non-product accessories, or tearing, altering labels and anti-counterfeiting marks;
3. The validity period of the three guarantees has exceeded;
4. Damage caused by force majeure;
5. Improper storage. If the product is exposed to abnormal humidity and temperature for a long time, the performance is damaged;
6. In case of non-performance failure;
7. The product and its accessories malfunction due to human reasons.

Other instructions:

1. Products presented in business activities do not enjoy the three-guarantee return policy, but can enjoy the replacement and warranty policy for the abnormality of the corresponding product.
2. For non-branded products presented by official business activities, the corresponding brand after-sales will follow up its service policy and provide three-guarantee services. Non-branded products presented by terminal offline stores,Offline stores will coordinate with users to provide replacement or maintenance services.
3. The relevant service policies that the company needs to sign with the platform on different platforms are still valid during the agreement period.
4. For products with high sales volume, average item value and medium value, the after-sales service is based on the after-sales service method of the e-commerce platform, the offline agent processing plan, and the hotline service method.For related after-sales processing, for products with high object value, it is necessary to adopt a unified after-sales service registration method and a limited -period after-sales service method to ensure that consumers are It can be solved in the first time, and the product traceability and customer satisfaction are guaranteed.